Contacts / James Nguyen
JN

James Nguyen

Borrower NSF outstanding KYC verified · Low risk Portal: active Repeat clientGTA East Client since Aug 2026 · Owner: Alex Morgan

Contact details

Full name
James Minh Nguyen
Contact type
Client / Borrower
Date of birth
Mar 14, 1981
Mobile (SMS)
(416) 555-0142
Other phone
(416) 555-0199 (work)
Email
j.nguyen@email.com
Secondary email
james.nguyen@workmail.ca
Created
Jul 20, 2026 · Priya Nair
Address
9 Birchcliff Rd
Scarborough ON [Postal]
Occupation
Operations manager
Employer
[Employer]
Preferred contact
SMS, then email
Referred by
P. Shah — Keystone Financial
Language
English

Relationships

ContactRelationshipPhoneEmail
RNRachel Nguyen
Co-borrower · spouse(416) 555-0143rachel.n@email.com
CAChen & Associates LLP
Borrower's lawyer(416) 555-0160closings@chenlaw.ca
PSP. Shah — Keystone Financial
Broker(905) 555-0147pshah@keystonefin.ca
OHOntario Home Insurance Brokers
Insurer (9 Birchcliff Rd)(905) 555-0140service@ohib.ca

At a glance

Active loans
#1187 · $420,000 1st
Balance owing
$423,396.50
Arrears
$3,396.50 (payment + NSF fee)
Next payment
Oct 3 · $3,146.50 PAD
Maturity
Aug 3, 2027
Open leads
None
Last contact
Today · Email (re: returned payment)

Portal access

Active
Mockup state:
Email
j.nguyen@email.com
Invited
Aug 4, 2026 by Priya Nair
Link expires
Oct 7, 2026 (7 days)
Activated
Aug 5, 2026
Last sign-in
Sep 28, 2026
Disabled
Sep 30, 2026 by Alex Morgan
See what they see →

Consent & preferences

Contact by: Email and SMS

Custom fields

Manage
Credit score
642 (Jul 2026)
Lead source
Broker
Risk rating
Watch

Lender profile

Shown on contacts who are a Lender / Investor (sample values from Maplewood Family Trust).
Capital committed
$2,500,000
Deployed
$1,910,000
Max per deal
$500,000
Positions accepted
First, Second
Preferences
GTA residential, 12-month terms, LTV under 70%
Admin agreement
Signed

Loans

+ New lead for James
LoanRolePropertyPositionPrincipalRateMaturityStatus
#1187Borrower (with Rachel Nguyen)9 Birchcliff Rd, Scarborough1st$420,0008.99%Aug 3, 2027NSF

Lead history

LeadCreatedRequestedOutcomeNotes
Purchase — 9 Birchcliff RdJul 20, 2026$420,000Converted → #1187Commitment fee received Jul 29
2nd on 55 Pine Cres, MarkhamMar 4, 2025$90,000Lost — rate / termsWent with another lender

Communication history

SMS sent — "[Lender Name]: your Sep 3 mortgage payment was returned NSF. Please call us…"
Today 9:30 AM · Alex Morgan · Delivered
Email received — "Sorry about that, I changed banks. Can I e-transfer today?"
Today 9:21 AM · Open in Inbox
Note — Changed banks in August; hold PAD retry until new void cheque received.
Today 8:52 AM · Alex Morgan · Collections
Call logged — Discussed returned payment; James to send new void cheque for PAD. 6 min.
Sep 8 · Daniel Brooks · Outbound
Auto-email: NSF notice with NSF_Letter_1187.pdf attached
Sep 5 · System (trigger: payment returned) · Opened
Auto-email: Payment reminder — Sep 3 payment of $3,146.50
Aug 31 · System · Opened
Email sent — Welcome letter & payment schedule (Welcome_Letter_1187.pdf)
Aug 4 · Priya Nair
Email received — Signed commitment letter
Jul 27 · attachment: Commitment_Nguyen_signed.pdf

Quick message

SMS needs a mobile number and recorded consent. Replies of STOP opt the number out.

Scheduled

Payment reminder (auto)
Sep 30 · Email + SMS

Documents

JPG
Drivers_Licence_JNguyen.jpg
ID · uploaded Jul 22 · expires 2029
PDF
Commitment_Nguyen_signed.pdf
Commitment · Jul 27 · loan #1187
PDF
Credit_Report_Jul2026.pdf
Credit · Jul 21
PDF
Employment_Letter.pdf
Income · Jul 22
PDF
Void_Cheque_PAD.pdf
Banking · Jul 30 · Replacement requested
PDF
NSF_Letter_1187.pdf
Generated · Sep 5

Request documents

The request is emailed with a secure upload link and also appears in the borrower portal.

Notes

AM
PinnedChanged banks in August — PAD on old account. New void cheque requested; hold PAD retry until received.
Today 9:52 AM · Alex Morgan · Collections
DB
Called re: NSF. Very apologetic, says it was a bank switch. First missed payment.
Sep 8 · Daniel Brooks · Phone call
PN
Rachel handles most paperwork; cc her on document requests.
Jul 24 · Priya Nair · General
PN
Referred by P. Shah (Keystone). Previous 2nd mortgage inquiry in 2025 was lost on rate.
Jul 20 · Priya Nair · General

Open tasks

Snooze or reassign tasks from Tasks & Reminders.
Identity verified on Jul 28, 2026 by Priya Nair. Low risk. PEP / sanctions screening clear. Next periodic review due Jul 28, 2028.

Identity verification

Method
Government-issued photo ID (in person)
Document
Ontario driver's licence · N••••-•••••-•6214
Jurisdiction
Ontario, Canada
Expiry
Mar 14, 2029
Verified
Jul 28, 2026 · Priya Nair · office
Copy on file
ID_JNguyen_front.jpg · ID_JNguyen_back.jpg
Occupation
Operations manager · [Employer]
Third party
No. Acting on own behalf (determination recorded)

Risk & screening

Open risk assessment
Risk rating
Low · score 6 / 25
Source of funds
Employment income; refinance of existing home
PEP / HIO
No. Self-declared Jul 28, 2026
Sanctions screening
Clear Jul 28, 2026 · re-screened monthly
Business relationship
Started Aug 3, 2026 (loan #1187)
Ongoing monitoring
Standard: every 2 years or on a trigger event
Next review
Jul 28, 2028

KYC history

Go to FINTRAC / KYC →
DateEventByResult
Sep 1, 2026Monthly sanctions re-screeningSystemClear
Aug 1, 2026Monthly sanctions re-screeningSystemClear
Jul 28, 2026Identity verified: government photo IDPriya NairVerified
Jul 28, 2026Client risk assessmentPriya NairLow
Jul 28, 2026PEP / HIO determinationPriya NairNot a PEP / HIO
Compliance to confirm: ID methods, review frequency and record-keeping follow the customer's written FINTRAC compliance program.